![]() With this recent update issue I initially opened an email support ticket with Dell. I abandoned the thread after 7 days when it became clear I was wasting huge amounts of time following advice that didn't work as expected. I wasn't happy with the support I got from Dell when I sought advice on installing a SSD as the OS drive. Unlike you my warranty started in January when I purchased my first Dell desktop. So it was a twofold test, a) watch the date in Programs & Features to see if it changed and b) hope it would downgrade to v11. As it turned out, Install is the only option available while the newer driver is installed. That made me curious to know which update method modified Programs & Features, was it SupportAssist, Repair, Remove or Install. driver was present in Device Mgr and THEN I discovered the Intel Management Engine "Components" in Windows 10 Programs & Features, but it had the previous day's date. All my tests up to that point were performed while the outdated v11. ![]() Normally I wouldn't purposely install a lesser driver but it was a stone left unturned during my troubleshooting.
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